New amendment added #3: Dear Valued Bidders,Please be informed that the deadline of submission of quotation is extended until 07 April, 2025, 08:00 UTC.Thank you

Edited on: 15-Mar-2025 09:26

Edited by: webservice@unops.org

New amendment added #2: Dear Valued Bidders,Please be informed that the deadline of submission of quotation is extended until 19 March, 2025, 08:00 UTC.Thank you

Edited on: 11-Mar-2025 06:38

Edited by: webservice@unops.org

New clarification added: Dear procurement team, Argusoft is a company with over 20+ years in the field of software development. We are registered in the U.S as well as India. We would like know if we can participate in this tender. Regards,Team Argusoft-------------------------Response :Yes. you may participate.

Edited on: 11-Mar-2025 06:37

Edited by: webservice@unops.org

New clarification added: We are a UK registered company having offshore team. Do we still have to add the tax in our quotation as we are not based in Philipines.Regards,Tek Headquarters Team---------------------Response:Kindly make sure or confirm that quotation is VAT inclusive.Thank you 

Edited on: 06-Mar-2025 10:40

Edited by: webservice@unops.org

New clarification added: Good day, we would like to notify that we will not be able to attach our latest Mayor's Permit, due to the new online processing with renewals and assessment by our local government, it will not yet be available by the stated submission deadline on March 12. Is it possible for us to attache our current Mayor's Permit (valid until March 1,2025)? Do let us know if there are other supporting documents you may need from us as an alternative. ------------------------Response :Alternatively, you may submit any valid business registration (DTI, BIR Form 2303).  The valid business permit can be submitted upon confirmation of award to the winning bidder. 

Edited on: 05-Mar-2025 01:41

Edited by: webservice@unops.org

New clarification added: Please share the information on current architectureHow many environment are present - development, test, staging, production, DR environment? Mention namesAll these environments are on virtual servers, or on cloud, or on physical servers, or hybrid. Mention details.Please provide the information about the current ITSM tool deployed to log the tickets or does vendor has to use its own ITSM tool for logging ticketsWhat are the most critical or recurring issues faced by users?Please share the bifurcation (e.g. P1, P2, P3.) of tickets for the last 6 monthsPlease share Number, Frequency and bifurcation of tickets in terms of incident, service request, problems, change requestWhat is the Average Handling time of P1, P2 & P3 ticketsDo you have documented user feedback or pain points regarding CM-ACTS?Please share expected SLAs for Support?What is the expected duration for support ? As in RFP it is only mentioned for the 4th Month i.e. one month support post deployment. Kindly clarifyMention about support time - 24*7 or 8*5 or 9*6 or custom? Provide custom timeCould you please confirm the Technical stack on which the Support is requiredPlease confirm the current/expected team size as per the structure bifurcated in -  L1, L2, L3Please mention about expected mode of support - onsite or offshore or hybridWhat is your preferred mode of training (live sessions, documentation, video tutorials, etc.)?Who are the key user groups that will need training?Request you to please share the link of the current CM-ACTS websiteIs the transition phase from the existing vendor to the new vendor included in the scope?How is the current vendor supporting the application?As per the following statement in the RFP " Improve user interfaces and user experience across all platforms (Android, iOS, and web" is UNOPS expecting a complete redesign of the current UI/UX of the application, or are they looking for minor enhancements? Please clarify. Category - ApplicationMigration to a new technology stackDevelopment of new mobile/web apps as only enhancements to existing ones or do we need to upgrade Laravel 8 to a newer version (e.g. Laravel 11), NuxtJS 2 and MySQL to a newer version?Integration with new external systems outside of CM-ACTSAny future integration to third-party services (payment gateways, AI-based analytics, government APIs)?Any additional API endpoints for external system integration expected in the future?For data encryption and compliance which international security standards are applicable(e.g. GDPR, ISO 27001)?Application and infrastructure/deployment walkthroughs are expected. What are all documentations available for analysis purpose?What is the current number of active users on the CM-ACTS platform?How many concurrent users are expected to use the system during peak hours?What is the total size of the database as of now, and what is the expected data growth rate?Any data/files archival policy in placed currently?Can you confirm the current versions of the MySQL?Does the mobile app have offline mode capabilities or caching for limited connectivity scenarios?Current deployment strategy and number of development environment available - dev, stading, QA, Prod?Is there any list of identified bugs/vulnerabilities that needs resolution?Please share the list of any Non Functional Requirements(NFR) if applicable?(e.g. performance, security)Current User and Roles with Hierarchies Category – Feature EnhancementAdditional Category for Security (e.g.: RIDO)How Categories are currently managed within the applications? Current number of categories ?Enhance AgencyType (move to Web application) – databaseHow AgencyType are currently managed within the Mobile and Web applications?Re-assigning of the feedback forms to other MOA’sAfter reassignment is there any workflow/process the form will go through which will cause the form details or database details to modify?Deleted account or form results CODE 404Are the user/feedback form details deleted from the database if user delets the account or feedback forms ?Only the Web Manager’s MOAs information will be shown in the chart pageIs there a provision in DB to classify the information limited to Web Manager’s MOAsAre there any limits on the number of feedback submissions per user?A basic walkthrough of the app is neededAdd biometric authentication in mobile appDo Manager have option to accept delete feedback forms, or adding any comment/reply etcWhat happens if user attempts 3 unsuccessful loginsOptional attachment involves photos only or videos, pdf etcNeed to show blocked client numbers and maybe an option to unblock themTo notify web managers, are we using push notifications or what?Do mobile app supports offline support?---------Response :We are currently reviewing your clarifications and we will revert for our responses the soonest.

Edited on: 05-Mar-2025 01:36

Edited by: webservice@unops.org

New clarification added: Dear Procurement ManagerGreetings from Twins Group!We came across the subject opportunity and are intrested in bidding for the same. Twins has a proven track record of providing IT services to multilateral organization across the globe, with prior expeirence in such requirments we are confident that we willbe able to provide you the best solution.Upon initial reveiw of the document , we found that there is a requirement for registration of business in Philippines, can you please confirm if an Internationcal company can bid in this tender even if they do not have office in Philippine. ? If this requirement is because of the possibility of language being a barrier for effeceint communication with local stakeholder( Phillipine), we have Tagalog speakers in our team.I look forward to hear from you as soon as possible.RegardsTwins Procurement-------------------------------------------------Dear Twins Procurement,The requirement is the submission of a valid business permit or any similar legal document.Thank you. 

Edited on: 05-Mar-2025 01:28

Edited by: webservice@unops.org

New amendment added #1: Dear Valued Suppliers,Please be informed that the deadline of submission of quotation is extended until 12 March, 2025, 08:00 UTC.Thank you

Edited on: 28-Feb-2025 04:29

Edited by: webservice@unops.org

New clarification added: This is duly noted.  We will reach out to the Project Team to request for an extension of the bid submission.------------------------------Dear UNOPS Philippines team,Request if we can get an extension on the submission deadline. Our team is in preparation of the queries to be submitted for clarifications. Once we receive the clarifications, we will have to incorporate the changes accordingly in our Technical and Financial Proposal.Would request to grant an extension for atleast 1 week to prepare our response, from the date of receipt of the clarifications.Look forward for your support. 

Edited on: 27-Feb-2025 09:38

Edited by: webservice@unops.org