Customer Sentiment Tracking

Published date: 20 February 2025

Last edited date: 20 February 2025

Contract summary

Industry

Research services - 73110000

Location of contract

SO16 0AS

Value of contract

£0 to £585,000

Procurement reference

IT-556-295-BS.0295

Published date

20 February 2025

Closing date

21 March 2025

Closing time

12pm

Contract start date

2 June 2025

Contract end date

1 June 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Ordnance Survey Ltd (OS) is Britain's mapping agency and is responsible for the surveying, production, maintenance and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website http://www.os.uk.
OS is a private limited company (company registration number 09121572), and the entire share capital is owned by the Department for Science, Innovation and Technology.
To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience.
OS currently have a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments of Value, Ease, Reliability and Quality. OS are seeking a supplier that can provide continuity of tracking for existing surveys whilst also providing 'thought leadership' to help progress and develop our programme of insight and reinvigorate interest internally about acting on customer feedback.

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More information

Links

https://in-tendhost.co.uk/os/aspx/

Additional information on how to apply for this contract

Additional text

The Tender documentation is free to access and download on the following link:

Visit https://in-tendhost.co.uk/os to access the (In-tend) supplier portal.

If you encounter any difficulties whilst using the system, you can contact our Support team by phoning 0844 2728810 or emailing support@in-tend.co.uk




Is a Recurrent Procurement Type? : No

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How to apply

Follow the instructions given in the description or the more information section.

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About the buyer

Contact name

Caroline Eadie

Address

Adanac Drive
Nursling
Southampton
SO16 0AS
United Kingdom

Telephone

-

Email

Caroline.Eadie@os.uk

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