PIN: UK_446 - EOL AI Customer Chat Bot

Published date: 7 February 2025

Last edited date: 7 February 2025

Contract summary

Industry

Customer Relation Management software package - 48445000

Sales or marketing software package - 48481000

Location of contract

E20 1JQ

Value of contract

£0 to £200,000

Procurement reference

IT-117-3768-BC/03768

Published date

7 February 2025

Closing date

14 March 2025

Closing time

12pm

Contract start date

5 May 2025

Contract end date

31 October 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

British Council English Online offers personalized language courses to help learners gain confidence and improve their speaking, pronunciation, and vocabulary skills. Our platform provides small group classes and private one-to-one sessions, allowing students to customize their timetable based on their goals and interests. We cater to all proficiency levels, from beginner to advanced.

At any point during the student's journey, they may need assistance and guidance for:
Getting started and where to go next, how to navigate the site
Guidance through the sign up/registration process
Answering common questions on services, policies, offers
Being able to handle questions in different languages and to respond in that language
Product suggestions based on history and user preferences
Personalised promotions/discounts
Allowing the user to provide feedback and to also include short surveys

Current monthly website traffic: ~800,000 visitors

The Contract awarded will be originally for a period of 6 month during which the selected supplier will delivery a proof of concept. After this in case of success of this proof of concept the British Council may extend agreement 4 further times with each extension no longer than 1 year each.

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More information

Links

https://in-tendhost.co.uk/britishcouncil/aspx/

Additional information on how to apply for this contract

Additional text

If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents.

Is a Recurrent Procurement Type? : No

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How to apply

Follow the instructions given in the description or the more information section.

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About the buyer

Contact name

Aung Thein

Address

1 Redman Place
Stratford
London
E20 1JQ
United Kingdom

Telephone

-

Email

Aung.Thein@BritishCouncil.Org

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