CO0423 Enterprise Service Management Solution

2024-08-13

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Published date: 13 August 2024

Last edited date: 16 August 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Contract summary

Industry

IT services: consulting, software development, Internet and support - 72000000

Location of contract

England

Value of contract

£1,500,000

Procurement reference

ECC001-DN730597-88286206

Published date

13 August 2024

Closing date

12 September 2024

Closing time

12pm

Contract start date

10 March 2025

Contract end date

9 March 2030

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

What is a restricted procedure (above threshold)?

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Description

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.

The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration.

The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.