Supply, Implementation of a Customer Relationship Management Solution

2025-01-21

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Published date: 20 January 2025

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Contract summary

Industry

Software package and information systems - 48000000

IT services: consulting, software development, Internet and support - 72000000

Location of contract

England

Value of contract

£240,000

Procurement reference

KBPDOVER-DN759736-48347153

Published date

20 January 2025

Closing date

4 March 2025

Closing time

12pm

Contract start date

20 July 2025

Contract end date

31 May 2028

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

What is an open procedure (above threshold)?

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Contract is suitable for VCSEs?

Description

Dover District Council ("the Council") wishes to select and appoint a suitable Provider for the supply, implementation and maintenance of a Customer Relationship Management solution and invites prospective Providers to submit a Tender to meet the Council's requirements.

The Contract is anticipated to commence June 25 and will continue for a period of three years with the option to extend for a further 24 months (in 12 monthly increments).

Tender returns are to be completed and submitted electronically via the Kent Business Portal www.kentbusinessportal.org.uk by no later than 12:00pm on 4th March 2025.