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Published date: 17 April 2024 Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.
Closing: 15 July 2024, 3pm
Contract summaryIndustryAuditing services - 79212000 Location of contractAny region Value of contract£2,850,000 Procurement referenceBIP823186640 Published date17 April 2024 Closing date15 July 2024 Closing time3pm Contract start date2 November 2024 Contract end date1 November 2027 Contract typeService contract Procedure typeNegotiated procedure Contract is suitable for SMEs?Yes Contract is suitable for VCSEs?No DescriptionLondon North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents. More information
How to applyFollow the instructions given in the description or the more information section. About the buyerAddressGeorge Stephenson House Telephone+447827937566
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