Contract for the Provision of the Staffordshire Business Helpline Service

2024-01-11

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Published date: 11 January 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

Contract summary

Industry

Business and management consultancy and related services - 79400000

Location of contract

West Midlands

Value of contract

£210,000

Procurement reference

IA3073

Published date

11 January 2024

Closing date

13 February 2024

Closing time

12pm

Contract start date

1 April 2024

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Staffordshire County Council is issuing a tender on behalf of the Stoke-on-Trent and Staffordshire Growth Hub, and in conjunction with City of Stoke-on-Trent Council, for the ongoing operation of a business support helpline service which is the core of the Stoke on Trent & Staffordshire Growth Hub.

The helpline is underpinned by four principles:

 Any business calling the single point of contact should be able to obtain appropriate help in the minimum number of contacts/referrals

 The helpline will be manned by SFEDI qualified business advisors (or equivalent) who understand the purpose of Growth Hubs and have the necessary experience and capability to make accurate referrals.

 Businesses should be encouraged to meet with a Business Advisor to take advantage of the opportunity that a diagnostic provides to fully explore any and all opportunities for growth or growth enhancement.

 Where appropriate, businesses should be encouraged to self-help via the most cost-effective channels, such as internet sites www.stokestaffsgrowthhub.co.uk or www.gov.uk

These principles have been reflected in service delivery by seeking to answer questions immediately where possible, and by following up any referrals by contacting the enquirer to ensure that the referral agency has responded.

Please refer to the specification for the full description and requirement.

More information

Attachments: SCC E-Tendering Portal User Guide.pdf

Bidding documents

SCC E-Tendering Portal User Guide
Links: https://supplierlive.proactisp2p.com/Account/Login

Bidding documents

SCC E-tendering System - Proactis
Additional text: Suppliers should set up a profile on Proactis by completing their company details first. Then registering their interest to this specific tender opportunity by searching under reference IA3073.

Any questions regarding this opportunity should go through the 'message function'.

Please do not contact the Buyer direct.

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Address

Tipping Street
STAFFORD
ST162DH
England

Telephone

01785854657

Email

michelle.davies@staffordshire.gov.uk

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