Supply of Adjudication, Contact Centre and Integration services for the Single Independent Appeals Service (SIAS)

2024-05-17

中文

英语 (English)

所属地区： --

所属机构： --

Published date: 16 May 2024

Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliers.

Contract summary

Industry

Administrative services for business operations - 75112000

Legal services - 79100000

Miscellaneous business and business-related services - 79900000

Location of contract

SW1P4DF

Procurement reference

CPD4126149-B

Published date

16 May 2024

Closing date

24 June 2024

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

This Pre-Tender Market Engagement (PTME) seeks information in preparation for the potential procurement of a Supplier or Suppliers to provide a Single Integrated Parking Appeals Service (SIAS) for the Private Parking Sector.

This PTME will explore the practical implications and appetite within the market of having separate business services suppliers and identify whether there is sufficient demand to provide integration services within such a model.

The Authority is keen to understand if and how the quality of SIAS as a complete service would be impacted both from a user perspective and from a contract management perspective.

We welcome views on the most preferred contracting model(s) from Potential Suppliers.

The Authority is keen to understand what level of contact centre support is typically offered to clients when adjudication services are being used.

Please find the PTME Document attached for further detail. If you have any issues accessing the document, please contact commercialtenders@levellingup.gov.uk

More information

Attachments: CPD4126149 - Single Integrated Appeals Service - SIAS PTME FINAL.pdf

Technical specifications

Pre-Tender Market Engagement Document (PTME); SIAS PTME Roundtable OFFICIAL SENSITIVE.pdf

Technical specifications

Supplier Round Table - PTME presentation; 16 05 2024 CPD4126149-B SIAS PTME 2 Adjudication contact centre and integration final.pdf

Technical specifications

Pre-Tender Market Engagement Document (PTME)

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

John Holding

Address

2 Marsham Street
LONDON
SW1P4DF
United Kingdom

Telephone

07545786852

Email

commercialtenders@levellingup.gov.uk

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