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Published date: 21 February 2025 Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.
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Closing: 28 March 2025, 11am
Contract summaryIndustryCustomer services - 79342300 Location of contractAny region Value of contract£412,000 Procurement referenceBIP928376735 Published date21 February 2025 Closing date28 March 2025 Closing time11am Contract start date1 July 2025 Contract end date30 June 2029 Contract typeService contract Procedure typeOpen procedure
What is an open procedure?
Any interested supplier may submit a tender in response to an opportunity notice. Contract is suitable for SMEs?Yes Contract is suitable for VCSEs?Yes DescriptionArts Council England (ACE) are seeking to appoint a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, 'everyone's welcome'. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat). More information
How to applyFollow the instructions given in the description or the more information section. About the buyerAddressThe Hive, 2nd Floor 47 Lever Street Telephone+441619344317 Is there anything wrong with this page? |
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