CO0591 Enterprise Service Management Solution

Published date: 19 February 2025

Contract summary

Industry

IT services: consulting, software development, Internet and support - 72000000

Location of contract

England

Value of contract

£1,725,000

Procurement reference

ECC001-DN760385-55996898

Published date

19 February 2025

Closing date

21 March 2025

Closing time

12pm

Contract start date

12 August 2025

Contract end date

11 August 2030

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.

The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration.

The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.

The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution.

Estimated value is for definitive term of 5 years.

No variants or options will be accepted.

For this tender the Authority will be using the ProContract (aka Due North) eSourcing portal https://procontract.due-north.com (https://procontract.due-north.com) throughout the procurement process, and all communications with Essex County Council relating to this procurement exercise must be via the portal's messaging system. Supplier registration on the portal is free of charge and can be done via: https://procontract.due-north.com/ (https://procontract.due-north.com/).

The reference and title of this procurement in ProContract is DN760385 CO0591 Enterprise Service Management Solution.

It is recommended that any bidder not already registered on the ProContract eSourcing portal, register at the earliest opportunity. The Council reserves the right to amend timescales for any reason and change the evaluation criteria where necessary for example if there are genuine omissions or mistakes. We also reserve the right to cancel the procurement exercise and/or not to award all or part of a contract. The Council will not be responsible for any costs incurred by bidders in relation to this procurement exercise.

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How to apply

Follow the instructions given in the description or the more information section.

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About the buyer

Contact name

Victoria Robertson

Address

County Hall
Market Road
Chelmsford
CM1 1QH
England

Email

victoria.robertson@essex.gov.uk

Website

https://www.essex.gov.uk/

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