tender_6147 - Provision of Customer Service Excellence Standard

2024-07-11

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所属机构： --

Published date: 11 July 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Contract summary

Industry

Internal audit services - 79212200

Customer satisfaction survey - 79342311

Location of contract

SA6 7JL

Value of contract

£10,800

Procurement reference

tender_446972/1375958

Published date

11 July 2024

Closing date

23 July 2024

Closing time

12pm

Contract start date

20 August 2024

Contract end date

19 August 2026

Contract type

Service contract

Procedure type

Open procedure (below threshold)

What is an open procedure (below threshold)?

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Contract is suitable for VCSEs?

Description

The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation.

The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.

There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction.
DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.

More information

Links: https://dft.app.jaggaer.com

Link to eSourcing Portal; itt_2200

tender_6147 - Provision of Customer Service Excellence Standard

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Dale Best

Address

Longview Road
Swansea
SA6 7JL
Wales

Email

dale.best@dvla.gov.uk

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