所属地区： --
所属机构： --
|
Published date: 9 January 2025 Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.
Watch this notice
Print this notice
Closing: 22 January 2025, 12am
Contract summaryIndustryCustomer services - 79342300 Location of contractAny region Value of contract£170,000 Procurement referenceBIP915766395 Published date9 January 2025 Closing date22 January 2025 Closing time12am Contract start date14 April 2025 Contract end date31 March 2029 Contract typeService contract Contract is suitable for SMEs?Yes Contract is suitable for VCSEs?Yes DescriptionContract Term: up to four years (April 2025 - March 2029) Total Contract Value: up to £170,000 excluding VAT Arts Council England (ACE) are seeking to appoint a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, 'everyone's welcome'. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat). We are currently scoping out our requirements and would welcome the opportunity to discuss this further with potential suppliers who have knowledge and experience of delivering accessible customer support, informed by the Social Model of Disability, via some market engagement meetings on 23rd and 24th January 2025 through Microsoft Teams. To help you prepare, the topics we wish to discuss are: 1) Your proposed approach for delivery 2) How the services may evolve over time 3) Charges/payment profile 4) Contract duration 5) Social Value opportunities. If you are interested in participating in our market engagement activities, please forward: - some brief information (max 2 sides of A4) about your organisation and your experience of delivering accessible customer support - the names, job titles and email addresses, of the individuals available to attend our market engagement meetings via teams on 23rd and 24th January 2025 to procurement.services@artscouncil.org.uk by 2pm on 22nd January 2025. Please quote procurement reference ACE 669 in the subject line of your email. More information
How to applyFollow the instructions given in the description or the more information section. About the buyerAddressThe Hive, 2nd Floor 47 Lever Street Telephone+441619344317 Is there anything wrong with this page? |
本网站为您提供准确和及时的招投标信息，但招投标信息存在着变更的可能，请您务必在交易前向招标代理机构或招标人咨询投标详细要求，有关招标的具体要求及情况以招标代理机构或招标人的解释为准。
如果您对这篇招标信息有任何补充或修改建议，请告知我们。
上一篇：
ประกาศประกวดราคาจ้างก่อสร้างอาคารสำนักงานธ.ก.ส.สาขาวาริชภูมิจังหวัดสกลนครโดยวิธีประกวดราคา下一篇：
Select Provider List For Therapeutic Adoption Support Services for Children Placed for Adoption and Adopted, Subject to a Special Guardianship Order/Child Arrangements Order through Durham County Council猜你喜欢