Healthwatch Wakefield

Published date: 17 February 2025

Contract summary

Industry

Health and social work services - 85000000

Location of contract

Yorkshire and the Humber

Value of contract

£885,915

Procurement reference

95816

Published date

17 February 2025

Closing date

16 April 2025

Closing time

12pm

Contract start date

1 October 2025

Contract end date

30 September 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

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Description

Healthwatch Wakefield is a statutory service which influences and shapes the improvement of Health and Social Care services in Wakefield district or accessed by Wakefield district residents. It follows national standards set by Healthwatch England and is designed to empower local people to influence services. It promotes greater patient and public involvement by actively encouraging participation from residents, particularly seldom heard and under-represented groups such as young people and those facing health inequalities, to ensure diverse voices are represented. Additionally, it strengthens the role of the public in the commissioning, delivery, and scrutiny of local services.

The service will also provide a Wakefield Independent Health Complaints Advocacy Service; a free, independent, and impartial service. The core purpose of the Independent Health Complaints Advocacy Service is to ensure that people who use local NHS services have access to the support they need to clarify and articulate their concerns, to navigate the complaints process and to pursue a resolution to the satisfaction of the people using services or the exhaustion of the process. The Service will play no role in relation to matters where a complainant determines to resort to direct legal action other than appropriate signposting.

It is expected the Contract will be for a period of 3 years with an option to extend up to a further 7 years (10 years in total), with an expected commencement date of 1st October 2025. The Contract is proposed to be a single lot with a lead provider.

Contract value in the region of £295,305 per annum

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How to apply

Follow the instructions given in the description or the more information section.

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About the buyer

Contact name

Cloe Cunniff

Address

Wakefield One
WAKEFIELD
WF12EB
England

Telephone

07919300411

Email

ccunniff@wakefield.gov.uk

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